Términos y condiciones

Returns & Refund Policy

At HUMAN+, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that all of the following conditions are met:

• The product is unused, unopened, and in its original condition.
• The product remains in its original packaging with all seals intact.
• You provide your order number or proof of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

You may choose between:

• A free replacement, or
• A full refund.

To help us resolve the issue quickly, please contact us within 7 days of delivery and include clear photos of the product, packaging, and shipping label.

How to Request a Return

1. Email us at contacto@humanplus.cl with your order number and the reason for your return.
2. Our Customer Support team will respond within 24–48 business hours with return instructions.
3. Ship the item to the return address provided by our support team.
4. Once your return is received and inspected, we’ll notify you by email regarding its approval.
5. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used products.
• Products with broken or removed safety seals.
• Products that have been partially consumed.
• Clearance, final sale, promotional, or personalized items.
• Gift cards.

Return Shipping Costs

• If you’re returning an item because you changed your mind, you are responsible for the return shipping costs.
• If the return is the result of our error or the product is damaged or defective, HUMAN+ will cover all return shipping costs.

Refunds

Once your returned item has been received and inspected, you’ll receive an email confirming whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the funds to appear in your account.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at contacto@humanplus.cl. Our team will be happy to assist you.