Política de devoluciones

Returns & Refund Policy

At HUMAN+, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The product is unused and unopened.
• The product remains in its original packaging.
• The product is in the same condition as when it was received.
• You provide your order number or proof of purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, we will gladly provide one of the following at no additional cost:

• A free replacement.
• A full refund.

Please contact us within 7 days of delivery and include photos of the product and its original packaging so we can process your request as quickly as possible.

How to Request a Return

1. Email us at contacto@humanplus.cl with your order number and the reason for your request.
2. Our Customer Support team will respond within 24–48 business hours with return instructions.
3. Ship the item to the return address provided by our team.
4. Once we receive and inspect the returned item, we’ll notify you of the approval status.
5. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or used products.
• Products with broken safety seals.
• Products that have been partially consumed.
• Clearance, final sale, or personalized items.
• Gift cards.

Return Shipping Costs

• If you are returning an item for personal reasons (change of mind), you are responsible for the return shipping costs.
• If the return is due to our error, or if the item is damaged or defective, HUMAN+ will cover all return shipping costs.

Refunds

Once your return has been received and inspected, we’ll notify you by email regarding the status of your refund.

Approved refunds will be processed to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear on your statement.

Contact Us

If you have any questions regarding returns or refunds, please contact us at contacto@humanplus.cl. We’re always happy to help.